Shipping & Payment Info

Shipping & Payment Information

• We accept payments exclusively through the following credit cards:
• Mastercard
• Visa
• American Express (Amex)
• Discover

• Card Information: Provide accurate credit card details (card number, expiration date, and CVV code) during the checkout process.
• Currency: All charges are processed in UAE Dirhams (AED), the UAE’s official currency.
• Processing: Your card will be charged via Stripe upon order confirmation. If a payment fails (e.g., due to insufficient funds or invalid card details), we’ll contact you via email to update your payment information and complete the transaction.

• Delivery Area: We ship to all seven emirates — Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. International shipping outside the UAE is not available.
• Cost: Shipping is free for all orders, regardless of order size or weight, as part of our commitment to customer satisfaction.
• Processing Time: Orders are typically prepared for dispatch on the same day (Monday-Friday, excluding UAE public holidays like Eid Al Adha or National Day). You’ll receive an email confirmation once your order is ready for shipment.
• Standard Delivery Time: After processing, deliveries generally arrive within 3-24 hours, depending on your location in the UAE. Remote areas (e.g., certain parts of Al Ain or the Western Region) may experience slightly extended transit times.
• Exceptions: In rare instances, delivery may take 2-3 business days if an item is out of stock at the time of purchase. We’ll notify you via email or SMS with an updated delivery estimate based on restocking schedules.
• Shipping Partners: We collaborate with reputable local couriers and postal services in the UAE to ensure reliable delivery.

• Tracking Number: Our courier assigns a unique tracking number, which will be sent to you via SMS by the postal operator or courier service.
• Tracking Process: Use the tracking number on the courier’s website or contact their support team to monitor your shipment’s status in real time.
• SMS Notification: Ensure the phone number provided at checkout is accurate, as this is where the tracking SMS will be sent. We are not responsible for missed notifications due to incorrect contact details.

• Address Verification: Verify your shipping address (including emirate, street, building, and PO Box, if applicable) during checkout. We are not liable for delays or delivery failures caused by inaccurate or incomplete addresses.
• Delivery Attempts: Couriers will attempt delivery at least twice. If you’re unavailable, they may leave a notice or coordinate redelivery with you. Unclaimed packages may be returned to us after a specified period, and we’ll contact you to arrange reshipping or a refund, minus any associated costs.
• Out-of-Stock Notification: If a product is unavailable, we’ll inform you before processing your order, offering options such as waiting for restock, substituting the item, or canceling for a full refund through Stripe.
• Customs: Since we ship exclusively within the UAE, no customs duties or fees apply. All products comply with UAE safety and regulatory standards.

• Stripe Security: Stripe employs robust encryption to safeguard your credit card information, adhering to UAE financial regulations and global payment standards.
• Fraud Checks: For unusually large orders, we may reach out to verify your identity (e.g., via phone or email) to prevent fraudulent transactions, ensuring the security of your purchase.